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Shipping & Returns

Shipping & Delivery

Freight is additional to the cost of your order which is added after you place your order. We use several great companies to ship your order and choose the most cost effective one to get to your destination. These include TNT, E-Parcel, Express Post as well as local express and pallet service companies.

The cost of freight is determined by the destination postcode, the weight and the volume of your order. As an example; If your order fits into one carton that weighs 10kg the cost of freight would be as follows...

1 carton weighing 10kg via registered E-parcel to:

Melbourne $15.00 + GST
Sydney $29.00 + GST
Adelaide $29.00 + GST
Brisbane $30.00 + GST
Hobart $44.00 + GST
Perth $51.00 + GST
Darwin $72.00 + GST

Registered Parcel Post Bags (These will not fit bulky items like swords):

500g Bag $8.95 + GST
1kg Bag $11.75 + GST
3kg Bag $14.54 + GST
5kg Bag $17.50 + GST

The approximate delivery time for orders in metropolitan areas of:

Melbourne 2-3 business days Express 1-2 business days
Sydney 3-5 business days Express 1-2 business days
Adelaide 3-5 business days Express 1-2 business days
Brisbane 4-6 business days Express 1-3 business days
Hobart 4-6 business days Express 1-3 business days
Perth 5-8 business days Express 1-3 business days
Darwin 6-8 business days Express 3-5 business days

During peak periods like Christmas and just prior to Easter delivery can take twice the expected delivery time so please order sooner rather than later to ensure timely delivery.

Please note your event date in the ‘COMMENTS’ section at check out so we can make sure you will get your order in time.

We process and dispatch all orders on the same or next business day. Operating hours are 9am – 5pm Monday to Friday excluding Victorian public holidays. If your order is placed outside of these hours it will be processed the next business day. Everything Glows closes for our annual break during the first two weeks of January.
Yes, you are welcome to place your order online and collect form our warehouse (please select the collect option) or just come down and purchase directly.
Yes, we can use express post or a courier depending on the size of your order. Please advise the required date you need it (via email, phone or checkout section) and we can work out the best way to send it. Extra costs will incur.
Australia Post will now deliver your parcel even if you are not home. They will leave your item in a safe secure location on your premises and take a photograph. If you would prefer to have a card left if you are not home please let us know in the comments section when placing your order. Everything Glows cannot be responsible for parcels left unsigned.
We are happy for you to use your own shipping companies or accounts. Please advise at time of ordering so we can make sure we have the correct consignment notes, your account number and contact numbers to arrange for collection.
Yes, we can deliver outside of Australia, although the shipping cost can be expensive so please email us for a quote first.
Yes, you will automatically be sent an email with the tracking and updates of your order. If you do not receive this, please email us and we will send through your tracking number again.
Yes, we are happy to drop ship to your clients with no reference to us and we will email you your invoice.

Returns

We do not accept change of mind returns.
On rare occasions items can be faulty or be damaged in transit. Please report any faults within 7 days to sales@everythingglows.com.au with your order number and a detailed description or photo if applicable for any faults. We will aim to best resolve your claim whether it be replacing the product, batteries or issuing a credit or refund.
We recommend that you check your order against your invoice when you receive your goods. If there are any discrepancies please notify us within 7 days.
Everything Glows will not accept returned goods except in special cases where prior signed agreement exists. A 15% handling surcharge will apply. Clients are responsible for returning goods to our warehouse via appropriate courier’s.